Refund, Cancellation and Replacement Policy

Last updated: 16 Jun 2026

Refund policy

• Plan and service payments are generally non-refundable once activated.
• If a payment is deducted but service is not delivered due to a verified technical issue, users can request a review within 7 days of payment.
• Approved refunds are processed to the original payment source within 7-10 business days, subject to bank/payment partner timelines.

Cancellation policy

• Users may choose not to renew paid plans for subsequent periods.
• Current plan benefits continue until the active validity period ends.
• Cancellation requests do not automatically imply refund eligibility.

Replacement / service correction policy

• If a purchased digital service (for example listing visibility or contact credits) is not correctly applied, users can raise a support ticket for correction.
• After verification, equivalent service entitlement may be restored/replaced instead of monetary refund.

How to request help

Raise a support ticket from the app with transaction ID, date/time, and issue details for faster resolution.